Contact us at Brutal Casino
Support at Brutal
Our support team handles accounts, payments, bonuses and technical issues. Most questions are solved in the first reply.
Contact channels
Write to [email protected] from the address linked to your account. Logged-in players can also open the live chat at any time.
Account and verification
Before a first withdrawal we may ask for identity documents. Upload them in your account or send them to [email protected].
Taking a break
Support can apply limits, time-outs and self-exclusion on request. Brutal is strictly for players aged 18+.
Escalating an issue
If an answer does not solve the problem, reply and ask for a complaint to be opened. A senior agent reviews it and answers in writing.
Hours and response times
Support is available 24/7. Chat replies usually arrive within a few minutes on live chat; e-mail can take a few hours.
Useful details
Mention your username, the date of the issue and, for payments, the method and amount. Screenshots save a lot of back and forth.
Thank you
Thanks for playing with Brutal. If we got something wrong, tell us.
Thank you!
Your message has reached our team. We usually reply within a few hours.
