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Brutal
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Contact us at Brutal Casino

Talk to us now

The fastest answer. Log in so the agent can see your account straight away.

Help with your account

Track a payout, check verification status or update your limits from the cashier.

First time here?

Registration is quick, and new players start with the welcome bonus.

Start with a bonus

100% up to €300 + 100 free spins

While you wait for our reply, your welcome package is ready to claim.

Brutal welcome bonus

Support at Brutal

Our support team handles accounts, payments, bonuses and technical issues. Most questions are solved in the first reply.

Contact channels

Write to [email protected] from the address linked to your account. Logged-in players can also open the live chat at any time.

Account and verification

Before a first withdrawal we may ask for identity documents. Upload them in your account or send them to [email protected].

Taking a break

Support can apply limits, time-outs and self-exclusion on request. Brutal is strictly for players aged 18+.

Escalating an issue

If an answer does not solve the problem, reply and ask for a complaint to be opened. A senior agent reviews it and answers in writing.

Hours and response times

Support is available 24/7. Chat replies usually arrive within a few minutes on live chat; e-mail can take a few hours.

Useful details

Mention your username, the date of the issue and, for payments, the method and amount. Screenshots save a lot of back and forth.

Thank you

Thanks for playing with Brutal. If we got something wrong, tell us.

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